MOBILE-4059 core: Contact support from errors

src/core/classes/site.ts

@@ -1697,6 +1697,10 @@ export class CoreSite {
      */
     async getPublicConfig(options: { readingStrategy?: CoreSitesReadingStrategy } = {}): Promise<CoreSitePublicConfigResponse> {
         if (!this.db) {
+            if (options.readingStrategy === CoreSitesReadingStrategy.ONLY_CACHE) {
+                throw new CoreError('Cache not available to read public config');
+            }
+
             return this.requestPublicConfig();
         }
 

src/core/services/sites.ts

@@ -34,7 +34,7 @@ import {
 } from '@classes/site';
 import { SQLiteDB, SQLiteDBRecordValues, SQLiteDBTableSchema } from '@classes/sqlitedb';
 import { CoreError } from '@classes/errors/error';
-import { CoreLoginError } from '@classes/errors/loginerror';
+import { CoreLoginError, CoreLoginErrorOptions } from '@classes/errors/loginerror';
 import { makeSingleton, Translate, Http } from '@singletons';
 import { CoreLogger } from '@singletons/logger';
 import {
@@ -296,17 +296,19 @@ export class CoreSitesProvider {
 
         // Check that the user can authenticate.
         if (!config.enablewebservices) {
-            throw this.createCannotConnectError(
-                'webservicesnotenabled',
-                Translate.instant('core.login.webservicesnotenabled'),
-                config,
-            );
+            throw this.createCannotConnectError({
+                errorcode: 'webservicesnotenabled',
+                errorDetails: Translate.instant('core.login.webservicesnotenabled'),
+                siteConfig: config,
+                critical: true,
+            });
         } else if (!config.enablemobilewebservice) {
-            throw this.createCannotConnectError(
-                'mobileservicesnotenabled',
-                Translate.instant('core.login.mobileservicesnotenabled'),
-                config,
-            );
+            throw this.createCannotConnectError({
+                errorcode: 'mobileservicesnotenabled',
+                errorDetails: Translate.instant('core.login.mobileservicesnotenabled'),
+                siteConfig: config,
+                critical: true,
+            });
         } else if (config.maintenanceenabled) {
             let message = Translate.instant('core.sitemaintenance');
             if (config.maintenancemessage) {
@@ -327,23 +329,14 @@ export class CoreSitesProvider {
     /**
      * Create an error to be thrown when it isn't possible to connect to a site.
      *
-     * @param errorcode Error code.
-     * @param errorDetails Error details.
-     * @param siteConfig Site config.
+     * @param options Error options.
      * @return Cannot connect error.
      */
-    protected createCannotConnectError(
-        errorcode: string,
-        errorDetails: string,
-        siteConfig: CoreSitePublicConfigResponse,
-    ): CoreLoginError {
+    protected createCannotConnectError(options: Partial<CoreLoginErrorOptions> = {}): CoreLoginError {
         return new CoreLoginError({
-            errorcode,
-            errorDetails,
-            siteConfig,
+            ...options,
             message: Translate.instant('core.cannotconnecttrouble'),
             fallbackMessage: Translate.instant('core.cannotconnecttroublewithoutsupport'),
-            critical: true,
             contactSupport: true,
         });
     }
@@ -433,9 +426,12 @@ export class CoreSitesProvider {
         }
 
         if (data.error && data.error == 'Web services must be enabled in Advanced features.') {
-            throw new CoreLoginError({
+            const siteConfig = await CoreUtils.ignoreErrors(this.getPublicSiteConfigByUrl(siteUrl));
+
+            throw this.createCannotConnectError({
                 errorcode: 'enablewsdescription',
-                message: data.error,
+                errorDetails: data.error,
+                siteConfig,
             });
         }
 
@@ -1110,6 +1106,18 @@ export class CoreSitesProvider {
         return this.addSiteFromSiteListEntry(data);
     }
 
+    /**
+     * Gets the public type config for a site with the given url.
+     *
+     * @param siteUrl The site URL.
+     * @return Promise resolved with public config or null.
+     */
+    async getPublicSiteConfigByUrl(siteUrl: string): Promise<CoreSitePublicConfigResponse> {
+        const site = await this.getSiteByUrl(siteUrl);
+
+        return site.getPublicConfig({ readingStrategy: CoreSitesReadingStrategy.ONLY_CACHE });
+    }
+
     /**
      * Create a site from an entry of the sites list DB. The new site is added to the list of "cached" sites: this.sites.
      *

src/core/services/utils/dom.ts

@@ -54,6 +54,9 @@ import { Subscription } from 'rxjs';
 import { CoreComponentsRegistry } from '@singletons/components-registry';
 import { CoreDom } from '@singletons/dom';
 import { CoreNetwork } from '@services/network';
+import { CoreSiteError } from '@classes/errors/siteerror';
+import { CoreUserSupport } from '@features/user/services/support';
+import { CoreErrorInfoComponent } from '@components/error-info/error-info';
 
 /*
  * "Utils" service with helper functions for UI, DOM elements and HTML code.
@@ -1356,11 +1359,40 @@ export class CoreDomUtilsProvider {
 
         if (typeof error !== 'string' && 'buttons' in error && typeof error.buttons !== 'undefined') {
             alertOptions.buttons = error.buttons;
+        } else if (error instanceof CoreSiteError) {
+            alertOptions.buttons = [];
+
+            if (error.errorDetails) {
+                alertOptions.message += '<div class="core-error-info-container"></div>';
+            }
+
+            if (error.canContactSupport()) {
+                alertOptions.buttons.push({
+                    text: Translate.instant('core.contactsupport'),
+                    handler: () => CoreUserSupport.contact({
+                        supportPageUrl: error.getSupportPageUrl(),
+                        subject: alertOptions.header,
+                        message: `${error.errorcode}\n\n${error.errorDetails}`,
+                    }),
+                });
+            }
+
+            alertOptions.buttons.push(Translate.instant('core.ok'));
         } else {
             alertOptions.buttons = [Translate.instant('core.ok')];
         }
 
-        return this.showAlertWithOptions(alertOptions, autocloseTime);
+        const alertElement = await this.showAlertWithOptions(alertOptions, autocloseTime);
+
+        if (error instanceof CoreSiteError && error.errorDetails) {
+            const containerElement = alertElement.querySelector('.core-error-info-container');
+
+            if (containerElement) {
+                containerElement.innerHTML = CoreErrorInfoComponent.render(error.errorDetails, error.errorcode);
+            }
+        }
+
+        return alertElement;
     }
 
     /**